OpenAI has launched a new ChatGPT feature that makes it easier to search for workspace information without switching between apps. The “company knowledge†ChatGPT update for Business, Enterprise, and Education users is powered by a version of GPT‑5 that directly connects with tools like Slack, SharePoint, Google Drive, and GitHub, allowing the chatbot to sift through more sources to find the answers you need.
The goal is to enable business users to utilize ChatGPT as a conversational search engine of sorts that can scour through all available workplace data to find what they need. Anthropic launched a similar “Skills†tool for its own Claude AI earlier this month that aims to improve AI agent capabilities for specific work tasks.
This builds on beta features introduced in June and provides a more comprehensive experience than previous app connections for ChatGPT. OpenAI says the GPT‑5-powered company knowledge update was specifically trained to search multiple sources simultaneously to provide more comprehensive and accurate answers.
“Every response includes clear citations so you can see where the information came from and trust the results,†OpenAI said in its announcement. “For example, if you have an upcoming client call, ChatGPT can create a briefing for you based on recent messages from your account channel in Slack, key details from emails with your client, the last call notes in Google Docs, and any escalations from Intercom support tickets since your last meeting.â€
OpenAI says the company knowledge feature can handle ambiguous questions, such as “where did we land on company goals for next year?†by running multiple searches for different sources and viewpoints to resolve conflicting details. The tool uses date filters and can “think while it searches,†according to OpenAI, allowing it to find time-based information.
Company knowledge must be manually selected when starting new conversations, and ChatGPT can’t search the web or create charts and images while the feature is enabled. OpenAI says ChatGPT may still answer questions using connected apps without company knowledge being activated, but “responses won’t include the same depth or detailed citations.†Updates in the coming months are expected to expand company knowledge support to other ChatGPT capabilities.
Original Source: https://www.theverge.com/news/806046/openai-chatgpt-company-knowledge-update
Original Source: https://www.theverge.com/news/806046/openai-chatgpt-company-knowledge-update
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